Privacy Policy

Last updated: May 2026

Arkhipelag (“we”, “us”, or “our”) operates the website arkhipelag.shop (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you book tours through our marketplace and the choices you have associated with that data.

We are committed to protecting your privacy. This Privacy Policy applies solely to information collected through our tour booking platform.

1. What information we collect

When you book a tour, we collect:

  • Your name
  • Your email address
  • Your phone number
  • Your billing country (for payment processing)

When you simply browse our website, we automatically collect:

  • Your IP address
  • Basic browser and device information
  • Which pages you visit

We also use cookies to remember your preferences (like language and currency) and to understand how visitors use our site.

2. How we use your information

We use your information to:

  • Process and confirm your tour bookings
  • Send you booking confirmations and reminders
  • Contact you about changes to your tour (weather, schedule, or cancellations)
  • Provide customer support
  • Improve our website and tour listings
  • Prevent fraud

We do not sell your personal information to anyone.

3. Sharing information with tour operators

To complete your booking, we share your name, phone number, and pickup details with the tour operator you booked. The operator needs this information to provide the service you paid for.

We do not share your email address or billing country with tour operators unless necessary.

4. Payment information

We do not store your credit card details. All payments are processed securely by Stripe, PayPal, or similar providers. We only receive confirmation that your payment was successful and your billing country.

5. Your rights

You have the right to:

  • Ask what personal information we hold about you
  • Request corrections to incorrect information
  • Request deletion of your information
  • Opt out of non-essential cookies through your browser settings

To exercise these rights, contact us at support@arkhipelag.shop.

6. How long we keep your information

We keep booking records for 5 years as required for tax and legal purposes. You may request deletion of your account and associated data at any time.

7. Data security

We use standard security measures (SSL encryption, secure servers) to protect your information. No system is 100% secure, but we take reasonable steps to protect your data.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

9. Contact us

If you have questions about this policy or your personal information, please contact us:

Email: support@arkhipelag.shop